Main Store Closed

Due to lack of time, interest, and motivation I’ve decided to close the main store. Union Micro has existed in Second Life in some form or another since 2004 but over the last couple years has become stagnant.

Union Micro itself has not closed, just the main store (basically the only in-world presence). I’ve moved my vendor servers to another location as well us all product update servers so they will continue to function. Products will be able to be purchased via the SL Marketplace and in-world affiliate vendors run by third-parties. Affiliate vendors can be purchased for L$1 on the SL Marketplace.

Any builders that have affiliate vendors for Elevator Unlockers should continue to function, but if you’re sending your clients to our shop to buy an Unlocker you’ll have to either put up an affiliate or direct them to the SL Marketplace. I believe there is an affiliate vendor included with the Builder’s Script Pack.

I will continue to provide critical updates to the gen 2 elevators for the foreseeable future but they’re in general very stable as long as Linden Lab doesn’t do anything drastic to the simulators.

Technical support is now only provided via the in-world “Union Micro Support” group and the GetSatisfaction website (choose Customer Service under the Support menu at the top of this website).

Union Micro may return some day with an official in-world store but at this moment I’m holding out hope for Second Life 2.0 for our return.

I’ll create a section on this site or update this post with links to in-world affiliates where you can purchase products in-world and see product demos. If there’s nothing on this page, there’s likely no affiliates to list.

Thank you all for making Union Micro what it is for the past ten years.

Sliding Doors Update and Website Tweaks

I’ve done a few tweaks to the Automatic Sliding Door product. The chat commands in the sensor now use the doorChannel variable as was originally intended, channels are now negative by default, and doors will only listen to sensors owned by the same owner. Since there’s no auto update feature in this product and it’s basically a freebie I’ve included it with the group notice sent earlier today! If you’re not in the group you can request an update from the delivery terminal at Union Micro or join the group at open the past notices and get the update there. Please don’t IM me asking for updates as that would be overwhelming.

I’ve also added a Get Satisfaction widget to our customer support section of the website. This allows you to post and view support requests without leaving this site via your free Get Satisfaction account. Apologies to anyone who posted questions there recently that went unanswered – I think the email notifications were getting filtered into my spam so I just figured no one was posting any questions.

Our comments are now powered by Disqus so you can comment on posts here as long as you have a Disqus account (you should get one because a lot of sites now use this system).

Renovations

Union Micro is currently undergoing some changes at our main store. We’re trimming the fat and downsizing to a more manageable and cost-effective shop. While we renovate there will be temporary vendors set up by the landing point that you may use to purchase our products.

Our poster vendors will be replaced with multi-item vendors to save some space and our physical demos will mostly be removed.

If you have an affiliate location with demos of our products feel free to submit a landmark and brief description to Stylez Gomez as we’ll probably put up a list of affiliates somewhere at the shop and here on our website.

We’d like to thank Lionheart Virtual Estate for accommodating our changes and to Timothy Harlow for working on a new building for us!

Direct Delivery & Pruning

Over the last couple of days I’ve migrated all of my products on the Second Life Marketplace from using magic boxes to direct delivery. What does this mean for you? Well, hopefully faster and more reliable purchase deliveries.

Also, I’m planning on pruning a lot of my products. Basically I have a lot of very old products that do not sell anymore because, well, they’re old. So I’m considering just removing them and perhaps dumping them in an unsupported freebie box. Things like my old dance floor, club lighting, animation director, etc will be cut to clear room for some fresh products. Also, when the gen3 elevator gets released I will likely be demoting gen1 to a freebie and gen2 to the current gen1 pricing point.

November SITREP

It’s been a good while since I posted on here so I think it’s time for a little SITREP (situation report).

As you’re all aware it’s been a LONG time since Union Micro has seen any sort of activity and I’m hoping to slowly change that. Where have I been? Well, I basically took a long break from Second Life. I lost interest in it for a while but lately I’ve been feeling more and more like I want to script something.

First of all, I’m still considering (strongly considering) starting on a Gen 3 elevator. Gen 2 are great elevators but as Second Life has evolved lately they’re starting to show their age. The biggest problem is that (from what I hear) Gen 2 elevators do not like anything to do with mesh. I’m assuming it’s an issue with bounding boxes and the car’s physics engine really likes a neat and tidy travel path. So with that, I’m looking to redo the physics on Gen 3 to be better. This does leave Gen 2 in an awkward spot where they’re possibly somewhat broken with mesh, but I’m not sure as I don’t have the means of testing this (so please IM me in world with any insight). Unfortunately gutting the physics engine is not feasible on the current Gen 2 as it requires a large rewrite so that’s why this will be a Gen 3 project.

If you’re a current Gen 2 owner and just got your undies in a bunch at the thought of having to buy a new elevator, there will be introductory discounts for upgrades as usual. How much of a discount remains to be seen.

IN B4 “OMG UR MAKING ME BUY ANOTHER ELEVATOR?! WTF OMG?!” I get this complaint a lot so I’m going to nip it in the bud right here. I like to use Microsoft Windows as an example when I explain this. When (theoretically) you updated from Windows XP to Windows Vista or Windows 7, did you expect to get that upgrade for free? What about from Office 2007 to Office 2010? What about if you upgrade from OS X Snow Leopard to Lion? These are all considered separate products that require you to buy the new product or a discounted upgrade.

Basically, each generation of elevator is a new product. If I was still updating generation one elevators for free I would’ve went out of business a long time ago and you’d have nothing anymore.

I’d also like to do something other than elevators and I’ve had another skunkworks project on the back burner for a long, long time that I’m hoping to continue work on. I can’t say anything about it here but anyone who’s followed Union Micro for a long time may have an idea of what it is. This is one of those projects that I consider a massive undertaking and may never see the light of day unfortunately.

Anyway, that’s all for now! Don’t expect to see anything in the immediate future as I have a lot of work to do and not a single line of code has been written on any generation 3 elevators. Also, if you have any specific feature requests make sure to get them to me as soon as possible so they can be integrated from the start.

New Web Server

Welcome to our new web server (again)! We’ve had a lot of issues lately with our old host so we’ve decided to move to a new company. Most things should work fine but you may find that your elevators may not download their tech lists right away (I haven’t setup that part of the site yet). This doesn’t mean anything to you unless you need tech support though.

Update: Elevator tech lists should work fine now… that took like 2 minutes to fix!

What next?

Lately I’ve been thinking about starting on gen 3 elevators as I have some major ideas that would require too much modding of gen 2 to get working. I’m thinking that gen 2 is now feature frozen (not including bug fixing) and I will look ahead toward gen 3 elevators.

When will gen 3 be out? Well, I haven’t written a single line of code for it yet, it’s still on the brainstorming stage! I do have some neat ideas assuming some new LSL features come to fruition, but most of the new features I will not go into detail on as within a week there will be elevators on the grid with said features.

I will be putting AuthServ on hold as I think it fits nicely in with gen 3. If I released it now, it would require people to relearn some basic things they’ve become used to with gen 2.

How much will gen 3 cost? It depends on how good it turns out and how much time I have to put into developing it. Gen 2 owners will get a discount of some sort but I’m not sure how I’ll implement this or how much the discount will be. Gen 1 elevators will likely become dirt cheap (they already are dirt cheap…) or free.

I tend to start a lot of projects and never finish them… will gen 3 be the same? Only time will tell, but I hope not! Either way, gen 3 won’t be released for quite some time.

Get Satisfaction!

I’d like to introduce you to our newest addition to customer service – Get Satisfaction! We’re always striving to increase our customer service here at Union Micro so we’ve decided to partner up with Get Satisfaction in order to ultimately provide better customer service, create an extensive knowledge base, and become more transparent to our customers.

Get Satisfaction is all about satisfying the customer! Other than asking for support you can use it to give praise to us, share your ideas, and report problems!

You’ll obviously notice that as of the time I post this there’s absolutely nothing on the support portal, but as time goes on we hope that it will grow into a vastly useful knowledge base both to our customers and to us. In the meantime you can browse our forum archive and our FAQ for some help on the basics.

We stress the point that everyone should start posting their questions to Get Satisfaction instead of messaging us in-world or using the contact form. We also realize that some problems may be urgent in which case you’ll need to contact us directly, and that’s okay!

 

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What is AuthServ?

The AuthServ is something I’m working on that will replace the elevator unlocker. It’s basically like an extension of the unlocker in the sense that it will still generate and give you your elevator serial number, but it will also act as an “authorization server.”

Why am I going this route? Well, elevators will still work with the old notecard method that the unlocker used so you don’t have to change if you don’t want to. But, the purpose of the AuthServ is to rez it in the same region as your elevators and they will talk back and forth instead of you having to manually insert your serial number into the notecard of the elevator. This means you will have to leave one (copyable) AuthServ rezzed somewhere in each region that has an elevator.

At first this probably seems like a huge pain, but I have some ideas for new products that will use this AuthServ technology which means they will be rez-and-go as far as activation is concerned. The only products that will require the use of the AuthServ will be products that have builders versions. This means if you buy a building that has many different AuthServ-enabled Union Micro products in it, you will just have to rez your AuthServ somewhere in the same region and everything will work.

Yes, you read that right – one AuthServ for many products. Buying an AuthServ is like buying a general license to use many Union Micro products. At this point in time it may seem like not much of a bargain, but if we end up with a dozen AuthServ products you’ll be happy that your single AuthServ activates every single one of them! This also means that the unlocker will likely be removed from the elevator script package (and the price dropped accordingly) and will become an entirely separate product.

The price of the AuthServ will also increase over time as it activates more and more products, so it’s in your interest to buy early! Don’t worry if you already own an unlocker, you will be able to upgrade your unlocker to an AuthServ free of charge!

The AuthServ is planned to be very low prim (probably a single prim) and will have copy and modify rights so you can modify it to fit your decor (or hide it entirely). It will also have a single basic script that won’t eat away at simulator resources.

If you have any questions, concerns, or suggestions about the direction of this product, feel free to send me an instant message in-world or post in the forums. Also keep in mind that I don’t have the “business model” for the AuthServ completely thought out so some of the above may change (especially with user input).

Update: AuthServ has just evolved from an in-world object to an off-world PHP script and database. Should be a lot more versatile and more user-friendly in the long run. Considering that, progress on the project has went from 90% to 10%… booo!